Shipping Policy
Fast, secure, and reliable delivery of your organic products across India. Learn about our shipping process and policies.
At PREMPUSHP FOODS, we strive to deliver your natural products as quickly and efficiently as possible. We understand the importance of fresh, quality products reaching you in perfect condition, which is why we've partnered with trusted logistics providers across India.
Our Shipping Promise
We are committed to delivering your organic products with the utmost care:
- All products are carefully packaged to maintain freshness
- Temperature-controlled shipping for perishable items
- Eco-friendly packaging materials wherever possible
- Real-time tracking for all shipments
- Insurance coverage for all orders
Shipping Costs
We offer competitive shipping rates with free shipping on orders above ₹599:
Minimum Order Value: ₹99 (Minimum order value of ₹99 is required for all orders)
Note: Express shipping and same-day delivery options are available in select metro cities. Additional charges may apply.
Processing & Delivery Time
We process and ship orders quickly to ensure freshness:
Order Processing
- Standard orders: 1-2 business days
- Custom/bulk orders: 2-3 business days
- Peak season: 2-4 business days
Delivery Timeline by Location
Delivery Coverage
We currently deliver to all major locations across India:
✅ We Deliver To:
- All major cities and towns
- Pin codes serviceable by our logistics partners
- Most rural areas (with extended delivery time)
- PO Box addresses in select locations
❌ Current Limitations:
- International shipping (coming soon)
- Some remote hill stations
- Military/restricted areas
- Islands (except major ones)
International Shipping
🚀 Coming Soon!
We are working on expanding our shipping capabilities to serve customers worldwide. International shipping will be available soon for select countries.
Interested in international delivery? Contact us atinternational@prempushp.com to be notified when this service becomes available.
Return & Exchange Policy
⚠️ No Return, No Exchange
Due to the nature of food products and hygiene concerns, we maintain a strict NO RETURN and NO EXCHANGE policy for all orders. Once an order is placed and dispatched, it cannot be returned or exchanged.
⚡ Important: Please verify before ordering
- Double-check product details and quantities
- Verify your delivery address carefully
- Ensure contact information is correct
- Review your order before confirming payment
📦 Damaged or Defective Products
In case you receive a damaged, defective, or wrong product:
- Contact us within 24 hours of delivery
- Provide photos/videos of the damaged product
- Keep the original packaging intact
- We will arrange for a replacement or refund after verification
Note: This exception applies only to manufacturing defects or damage during shipping, not for change of mind.
Track Your Order
Stay updated on your order's journey from our warehouse to your doorstep:
📧 Email Updates
- Order confirmation
- Processing notification
- Shipping confirmation with tracking number
- Delivery confirmation
📱 SMS Alerts
- Order dispatch notification
- Out for delivery alert
- Delivery attempt notifications
- Successful delivery confirmation
💡 Pro Tip: Save our tracking page to your bookmarks for quick access to your order status anytime!
Need Help with Shipping?
Our customer support team is here to help with any shipping questions or concerns you may have.